General Manager - Hampton Inn & Suites Greensboro Coliseum

POSITION SUMMARY:

The General Manager is responsible for maintaining profitability and high levels of service at the front desk. He or she must have a working knowledge of all functions carried out in the Front Office area, including night audit, reservations, guest services, front desk reception, maintenance & housekeeping.

The ideal candidate will be an outgoing individual with thorough capabilities for up-selling property services and attending to guests’ needs. The key to excellent performance in this position is management of room rate and occupancy levels. He or she must supervise all Front Desk Personnel and perform a shift when business levels dictate a need. He or she must periodically schedule meetings with the Sales and Marketing Department to maximize room sales. He or she must also supervise the Housekeeping Department and Personnel and at times provide assistance to the Housekeeping and Laundry Personnel but not limited to room inspections. He or she must also supervise the Maintenance Department and Personnel to maintain quality control and manage capital expenditures.

SPECIFIC DUTIES:

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically,you would be responsible for performing the following tasks to the highest standards:

Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation

Ensure guest and team member satisfaction

Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

Recruit, interview and train team members

Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements

Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies