Job Id: SM-1
Job Location: Wilmington, North Carolina, USA
Job Type: Full Time
Experience: 2 - 5 Years
Department: Hotel Sales
We are looking for a highly motivated and energetic individual to join the CN Hotels team as Sales Manager of the 124 room Courtyard by Marriott Downtown Historic District in beautiful Wilmington, NC. The hotel is located within walking distance to restaurants, convention center and the board walk. The Sales Manager is responsible for increasing the corporate, group and leisure client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the hotel. The Sales Manager services new and existing accounts to ensure repeat business. This position requires excellent communication skills, both written and verbal as well as an outgoing personality.
In this role, you will be expected to do the following duties:
Solicit, negotiate and book new and repeat business through various efforts including sales calls, telemarketing, referrals, networking, etc. to maximize room revenue.
Respond to RFP's received via direct inquiries, third party lead sites, internet/website and walk-in leads and send proposals, collateral and menus, logging all activity and following up with potential clients.
Ensure quick and efficient responses to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
Attend all applicable daily, weekly and/or monthly department or hotel meetings to ensure proper communication and planning. Ensure timely notification of customer specifications with other departments.
Develop and execute quarterly action plans to ensure assigned segment deliverables.
Develop and continually enhance relationships with key accounts to maintain and increase our market share.
Maintain up-to-date knowledge of all property offerings, food & beverage minimums, room rentals, hotel rates, strategies, discounts/promotions, meeting space layout and capacities, catering menus with pricing and any in-house events taking place.
Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.
Maintain accurate and legible records and files to provide sales history and continuity of quality service.
Perform special projects and other duties as assigned and participate in task forces and committees as requested by management.
Outstanding customer service skills and ability to attend to guests and associates in an attentive, friendly, courteous and service oriented manner.
Exceptional written and oral communications skills in terms of the ability to negotiate, convince, sell and influence professionals and hotel guests.
Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
Knowledge of sales/hospitality principles and practices preferred.
Ability to investigate and analyze current activities or information in the sales/marketing field.
Ability to travel to area businesses and accounts to solicit new business
Ability to make decisions based on established policies and procedures
Must be effective at listening to, understanding, and clarifying inquiries made by guests, staff and corporate officers.
Ability to handle sensitive material with the utmost discretion and confidentiality.
Must be energetic, a self-starter, and able to work in a fast-paced environment.
Must be detail-oriented and able to work both independently and with a team.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be willing to work on weekends and evenings if required.Benefits of working with :
Health Insurance Allowance